CONTACT US

To cancel your order:

1. Go to Orders & Returns if you have an account, or if you placed an order as a guest click here – you'll need to provide your order reference and email address.
2. Select the items you want to cancel and your reason for cancellation.
3. We'll email you confirmation of your cancelled order.

If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service.

Booking your return is free and easy. Here's what you need to do:

1. Go to Orders & Returns if you have an account. If you placed your order as a guest click here – you'll need to provide your order reference and email address.

2. Find the order you want to return and click return item(s).

3. Select each item and your reason for returning.

4. Place each item you're returning with all the original packaging inside the RingenShops box.

5. Prepare your package by attaching your Return Label to the outside of your RingenShops box.

6. Attach the Return Note to the outside of your RingenShops box. Make sure the Return Label is still visible as this will need to be scanned by the courier.

7. Give the Waybill Doc to the courier. To track the return of your order, make a note of the Waybill Number.

We recommend you ask the courier to scan your package when they diminish your return. This will make sure your return is tracked.

Make sure returns from different partner boutiques are packaged separately and that the correct Return Label is attached to the outside of each RingenShops box.

All the documents you need to return should be included in your RingenShops box. If you need to reprint them, head to Orders & Returns in My Account or, if you placed an order as a guest click here.